Q: Last time I ordered one of your A bats, it was cupped, the bat I ordered this time was not cupped. Why is that?
A: By default, we cup the bats to weight. That means we use the cup to fine tune the weight of the bat to get it exactly what you ordered. Very few bats leave our shop that are not at least within 1/10 of an ounce of the targeted weight! If you do prefer to have your bats cupped, or not cupped, you can specify that when ordering, otherwise they will be cupped to weight.
Q: How fast can I get my bat?
A: It totally depends on what you order. If you order bats out of our finished inventory, they can be shipped the same day if the order is placed before 2:00PM ET. The production time for custom bats varies depending on the model of bat you are looking for, and our workload at the time. The average time for production of custom bats is 7-10 business days, but it can be as fast as 5 business days, or as long as 12 business days. If you really want your custom bat fast, you can request rush production. While it does add to the cost, your bat goes to the front of the line and gets produced as fast as possible. Usually within 3 business days. 8 days at the most. In addition to the production time, you have to add the shipping time. The shipping time depends on where you live. If the order is shipped UPS ground, the transit time could be anywhere between 1-6 days, depending on how far you are from us. There is expedited shipping available if you need your order urgently.
Q: How much does shipping cost?
A: We charge whatever the actual shipping cost is. During the check out process you can select the type of shipping you would like. (Ground, 2nd day air, Overnight, etc.)
Q: What cannot be in the personalization?
A: Superior Bat Company reserves the right to deny any personalization requests for any reason. We allow almost all personalization. We may deny any personalization that contains profanity or morally objectionable content. If we have an issue with your personalization we will contact you to resolve the issue. Due to a license policy change by MLB in 2008, no professional player names or professional club names are allowed. Even a professional player cannot request their own club name on a bat.
Q: What do the -2, -3, ect. weights mean?
A: The minus number is the drop in weight from the length of the bat. You just subtract the minus number from the length of the bat you want, and that would give you the actual weight in ounces. For example if you were looking at a 32 inch, -3 weight bat, it would actually weigh 29 ounces (32 - 3 = 29). If you were looking at a 34 inch, -2 weight bat, it would actually weigh 32 ounces (34 -2 = 32)
Q: Can I use your wood youth bats in Little League?
A: Yes, with the exception of the Prodigy, and Renegade bat in the 31 inch length. Little League rules state that wood bats 31 inches or longer have to have at least a 15/16 inch handle. The Prodigy, and Renegade bats have a 7/8 handle.
Q: I play in an ASA softball league, can I use your wood bats?
A: Yes, all of our softball bats conform to the ASA specifications for wood bats. All of our softball bats have "Official Softball" laser engraved on the barrel. The one thing you will have to do is tape the handle. ASA requires some sort of grip on the handle of the bat. There are rubber grip tapes available, but they are very thick, and increase the handle size considerably. Most people choose to just wrap the handle with athletic tape.